Um sistema CRM é um importante componente electrónico que tem originado que vários autores se refiram ao E-CRM, no entanto, nos últimos 10 anos desde os primeiros CRM adaptados por empresas pioneiras, as actividades online geraram uma revolução no mundo empresarial, somente comparável à revolução industrial do século XIX. Portanto é necessária uma focalização no “e” do e-CRM: cada vez mais os dados têm proveniência nos canais digitais, o que cada vez tem mais importância no marketing estratégico das empresas.
Video advertising - This type of advertising in terms of digital/online means are advertisements that play on online videos e.g. YouTube videos. This type of marketing has seen an increase in popularity over time.[50] Online Video Advertising usually consists of three types: Pre-Roll advertisements which play before the video is watched, Mid-Roll advertisements which play during the video, or Post-Roll advertisements which play after the video is watched.[51] Post-roll advertisements were shown to have better brand recognition in relation to the other types, where-as "ad-context congruity/incongruity plays an important role in reinforcing ad memorability".[50] Due to selective attention from viewers, there is the likelihood that the message may not be received.[52] The main advantage of video advertising is that it disrupts the viewing experience of the video and therefore there is a difficulty in attempting to avoid them. How a consumer interacts with online video advertising can come down to three stages: Pre attention, attention, and behavioural decision.[53] These online advertisements give the brand/business options and choices. These consist of length, position, adjacent video content which all directly affect the effectiveness of the produced advertisement time,[50] therefore manipulating these variables will yield different results. Length of the advertisement has shown to affect memorability where-as longer duration resulted in increased brand recognition.[50] This type of advertising, due to its nature of interruption of the viewer, it is likely that the consumer may feel as if their experience is being interrupted or invaded, creating negative perception of the brand.[50] These advertisements are also available to be shared by the viewers, adding to the attractiveness of this platform. Sharing these videos can be equated to the online version of word by mouth marketing, extending number of people reached.[54] Sharing videos creates six different outcomes: these being "pleasure, affection, inclusion, escape, relaxation, and control".[50] As well, videos that have entertainment value are more likely to be shared, yet pleasure is the strongest motivator to pass videos on. Creating a ‘viral’ trend from mass amount of a brands advertisement can maximize the outcome of an online video advert whether it be positive or a negative outcome.

A key objective is engaging digital marketing customers and allowing them to interact with the brand through servicing and delivery of digital media. Information is easy to access at a fast rate through the use of digital communications. Users with access to the Internet can use many digital mediums, such as Facebook, YouTube, Forums, and Email etc. Through Digital communications it creates a multi-communication channel where information can be quickly shared around the world by anyone without any regard to who they are.[28] Social segregation plays no part through social mediums due to lack of face to face communication and information being wide spread instead to a selective audience. This interactive nature allows consumers create conversation in which the targeted audience is able to ask questions about the brand and get familiar with it which traditional forms of Marketing may not offer.[29]

Digital marketing activity is still growing across the world according to the headline global marketing index. A study published in September 2018, found that global outlays on digital marketing tactics are approaching $100 billion.[40] Digital media continues to rapidly grow; while the marketing budgets are expanding, traditional media is declining (World Economics, 2015).[41] Digital media helps brands reach consumers to engage with their product or service in a personalised way. Five areas, which are outlined as current industry practices that are often ineffective are prioritizing clicks, balancing search and display, understanding mobiles, targeting, viewability, brand safety and invalid traffic, and cross-platform measurement (Whiteside, 2016).[42] Why these practices are ineffective and some ways around making these aspects effective are discussed surrounding the following points.

A facilidade de publicar conteúdo na internet está transformando o consumidor de um canal receptor para um emissor de informação. Desde a criação de fãs clubes, comunidades, elogios e reclamações, e qualquer informação antes restrita a poucos, agora é pública e interfere na opinião de outros consumidores. Aprender a interagir com estes consumidores é um dos desafios do atual profissional de marketing.

Affiliate marketing - Affiliate marketing is perceived to not be considered a safe, reliable and easy means of marketing through online platform. This is due to a lack of reliability in terms of affiliates that can produce the demanded number of new customers. As a result of this risk and bad affiliates it leaves the brand prone to exploitation in terms of claiming commission that isn't honestly acquired. Legal means may offer some protection against this, yet there are limitations in recovering any losses or investment. Despite this, affiliate marketing allows the brand to market towards smaller publishers, and websites with smaller traffic. Brands that choose to use this marketing often should beware of such risks involved and look to associate with affiliates in which rules are laid down between the parties involved to assure and minimize the risk involved.[47]
Since 2006, I’ve spoken at more than 100 SEO and Internet marketing conferences including: Pubcon, SMX, ClickZ, Digital Summit, and SEOktoberfest. My panel topics are often about link building, penalties, and SEO tools, but in 2019, I’ll be presenting on featured snippet optimization and “the perfect page” at a couple of conferences. Even though I know a ton about link building and content marketing, I’m excited to share knowledge in other areas.
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Um blog, também conhecido como weblog ou “surfing diaries”, é um site em formato aberto que com periodicidade definida, apresenta conteúdos de um ou mais autores sobre diversos temas. Os conteúdos são disponibilizados cronologicamente e os leitores podem interagir através de diversas ferramentas (exemplo: “postar” comentários para cada nova entrada), no entanto o autor ou administrador tem autonomia para gerir este processo (exemplo: apagar comentários que não considere adequados).
Esse tipo de site também é extremamente popular no mercado de marketing de afiliados, principalmente os sites de cupons, que comparam os preços de milhares de produtos em dezenas de lojas diferentes e levam o usuário a comprar o produto numa determinada loja, através de links de afiliado. Outros exemplos seriam sites que fazem reviews de celulares, notebooks, etc. O mesmo se aplica a sites e blogs menores, que comparam diferentes tipos de produtos.
O mercado de afiliados é tão extenso quanto a sua imaginação. Existem programas de afiliados e ofertas para promover em praticamente todas as áreas de negócio que se possa imaginar serem possíveis de trabalhar via internet. Isto significa que, por meio da internet, você pode promover ofertas de outras pessoas e empresas em seus sites e blogs, e usar isso como uma forma de rentabilizar os seus conteúdos e tráfego.
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